Please call our 1-888-282-3887 number or your local Hellier office as we work to follow CDC and local government guidelines and also support customer requirements.
Important: If you think you have been exposed to COVID-19 and develop a fever and symptoms, such as a cough or difficulty breathing, call your healthcare provider immediately.
Hellier is open for business; In this climate of heightened global response and precaution around the transmission of the COVID-19 virus, we want to make you aware of the following measures that we have in place, are currently executing, or are planning to implement, to ensure business continuity and transmission reduction.
Communication:
- We have increased our frequency of communication with employees and customers to ensure we are providing important news about the status of the virus and the actions taken by the company;
- We have increased the frequency of senior leadership communications on this matter to remain updated on emerging events;
- We have appointed a single point of contact, to respond to issues related to the virus and associated company direction and have all customers coming to our facilities complete a self disclosure form to confirm they have no symptoms and no contact in the past 14 day with anyone that had symptoms. This completed form should be sent to Hellier 3 days prior to arrival at a Hellier facility;
- We have responded in real time to take appropriate measures in communities where we are informed of governmental restrictions that have a direct effect on our employees;
- We have initiated alternate work provisions, where possible, to improve effectiveness of our internal infection prevention/control practices and minimize the potential spread of the virus in our offices and field work locations;
- We continue to post valuable educational and informational resources such as posters related to personal interventions such as hand washing, respiratory etiquette and instruction to stay home if feeling unwell, on our online portal with access for ALL North American employees;
- We have communicated to clients regarding our express intention to work in partnership to maintain the safety and health of our employees on their sites;
- We have provided instructions related to isolation and quarantine requirements as per the CDC and WHO;
- We have distributed our Pandemic Plan to address the challenges presented by the current viral spread and to plan for the continuity of our services;
Hellier Facilities / Scheduling:
- We have initiated an enhanced daily cleaning process specific to all high touch surfaces and common areas of the facilities and equipment being used by students;
- If you as the customer feel a need to cancel or reschedule any training we are committed to change our public schedule on the web site to meet your specific requirements;
- We have limited class size to no more than 9 students in a classroom and separated students to maintain safe social distance among our trainees;
- We are not allowing students to share equipment during class and cleaning equipment and reference standards after every use;
- We are asking customers to evaluate online training with WorldSpec and scheduling hands on training at a Hellier facility at a later time;
- We have reviewed inventory of consumables and critical equipment to ensure we are equipped to respond to client needs in the event of a supplier shortage;
- We have implemented a questionnaire to be completed by employees prior to starting work. This requires the individual to identify the presence of any symptoms related to the coronavirus, any personal travel within, or personal contact with travelers to/from, the high risk locations, within the previous 14 days.
- We have instituted restrictions on travel that is not business critical and have expanded our use of virtual meeting software.
Our primary concern is always employee and client safety. To this end, we will continue to add to, or modify, our preparedness program in reaction to this evolving situation. We thank you in advance for all of your efforts in doing the same, and, as always we commit to working with you to ensure a safe worksite for all employees.
Should you have any questions regarding the foregoing, please contact me at (832) 221 7386 or dlocke@hellierndt.com; or Teresa Benton at (832) 610-0683 or tbenton@hellierndt.com at your earliest convenience.
Best Regards,
Don Locke
President
COVID-19 Communications
Teresa Benton
Houston Office Manager
Hellier
